FAQ – General & Skin Care
Are your products suitable for all skin types?
The products in our COCO Detox & Care line have been specially developed for normal to dry skin. Thanks to its cleansing and caring products, it supports the skin every day in its regeneration.
The products in our CARA Strength & Protection line have been specifically developed for use on normal to sensitive skin. Thanks to their restorative, soothing and antioxidant ingredients, they help to strengthen your skin’s barrier and protect it from harmful environmental factors.
The products in our ALOÉ Hydra-Glow line have been specially formulated for normal to dehydrated skin. The hydrating and plumping treatments will help you achieve a naturally radiant complexion.
The products in our ROSE line have been specially developed for those with combination to oily skin. With its purifying and balancing ingredients, it helps to regulate sebum production and to achieve a more even complexion.
The products in our Booster line are specifically designed to be suitable for all skin types. The light, fast-absorbing formulas are entirely free from fragrance. These highly concentrated treatments allow you to create an individual routine in order to help you target and manage your specific skincare concerns.
We are aware that there are other skin types with different needs, but do not fret, we are working on other lines! Stay tuned, Beauties.
How do you test the skin compatibility of your products?
In addition to the safety test carried out in accordance with EU regulations, the skin tolerability of all of our products is tested by Dermatest GmbH – an external, independent test institute, meaning that the products are dermatologically tested on normal or sensitive skin (the latter only applies for our CARA line). As of present, all of our products have been rated with the highest grading of “excellent”. For further information on how we test our products, please feel free to contact us
Please note that our products are designed for healthy skin. If you have skin allergies, are prone to acne or suffer from some other dermatological conditions, please take the time to carefully check the respective product ingredients before use. You will find all relevant information on the product packaging, as well as on the product pages of our website.
If in doubt, please consult your dermatologist.
If you wish to use our products on a baby or toddler, please seek the advice of a pediatrician prior to use.
If you are pregnant, we recommend that you check with your gynaecologist before using any of our products.
Are your products comedogenic?
The term comedogenic refers to substances that can clog pores and thus promote impurities. There are various lists of ingredients on the internet, especially oils, that are suspected of being comedogenic. The emphasis here is on “suspicion”, because there is no solid evidence. Many of these classifications are based on outdated test methods.
What’s more, each individual’s skin is unique and reacts differently to certain ingredients. Even if a single ingredient is classified as potentially comedogenic, it does not mean that this applies to an entire formula. The finely balanced products in our lines are especially developed for different skin types and designed to be non-comedogenic. The additional dermatological test carried out also checks this factor.
Please note: If your skin is prone to blemishes and pimples, our ROSE and ALOÉ lines are the best options for you. In general, a mild yet effective daily cleansing is essential for every skin type to prevent facial oils and cream ingredients from clogging your pores.
How long do your products keep?
Unopened products have a shelf-life of 30 months.
Most of our products will keep for six months once they have been opened.
You will find the PAO symbol on the packaging of all our products. This shows how long you can use the product once it’s been opened.
Do you use alcohol in your products?
For our products, we have decided to completely avoid using ethanol (INCI = Alcohol, Alcohol denat.) because it can, in certain circumstances, dry out the skin – however, that depends on the concentration and composition of the formula. In case you are wondering why the word “alcohol” appears in the INCI list for some of our products: we intentionally use skin-friendly sugar and fatty alcohols because they have caring and moisturising effects on the skin. One example for that is cetearyl alcohol.
There are just a few exceptions where you can find phenoxyethanol or isopropyl alcohol in the INCI list. We do not use these substances as preservatives in the formula development of new products. Sometimes, though, it happens that a single active ingredient is only available with phenoxyethanol as a preservative. The alcohol content in the final product is very low and moisturising ingredients like panthenol balance out the possible dehydrating effect.
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