FAQ – My account

How do I create an account?

On your first order, you can tick the box “Create an account”. This allows you to create your customer account and choose a password. This is confidential and you will need to remember it for when you next log in.

Why do I need an account?

Having an account allows you to easily access all of your orders and check the shipping status.

Why can’t I log into my account?

It could be that you haven’t made an account with us. Double check your emails to make sure you received a confirmation email from us. Remember, if you didn’t create an account when you completed your last order, you will still receive an order confirmation email containing all the information needed to track your order.

If you wish to create an account, you can do this the next time you place an order.

Help, I forgot my password!

No problem ! Reset it now.


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