FAQ – Orders
How can I place an order?
1. Fill your basket – Products and Coupons
Clicking on “Add to basket” allows you to select the products you wish to order. You can update your selection at any time by changing the quantities, adding or removing products. Don’t forget to “Update Basket” before proceeding to checkout which will direct you to the next page.
2. Checkout – Address and payment
If you already have an account, log in with your email and password. You can register as a new customer by checking the box reserved for this purpose at the bottom of the page. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. couriers to ship an order.
Enter your billing address. This will be used as default as your shipping address.If you wish to have your order shipped to a different address, check the box reserved for this purpose and enter your shipping address. You can then select the payment method you wish to use.
3. Place your order
Check that all the information you have provided is correct. Read and accept the Terms & Conditions to finalise your order. Click on “Place order”.
How do I use a promotional code?
You can add a coupon by clicking on “View Basket”, this will show you the products you wish to purchase. On the right, there is a section for coupon codes. Type the code into the “Coupon Code” box and then click “Apply Coupon”. The total cost of your chosen products will be adjusted automatically.
Only one coupon can be used per transaction. Be aware that once the order is confirmed, you will not be able to change/apply the coupon code.