FAQ – Shipping
- How do I track my order?
- How much will my items cost to ship and long will they take to arrive?
- My shipping address is too long, what should I do?
- My parcel was returned to the sender/expeditor. What do I do?
- My parcel has been marked as delivered but I haven’t received it. Where is it?
- I received damaged goods, what should I do?
How do I track my order?
When you make an order on www.hellobody.eu and chose to pay with PayPal or credit card, you receive an email confirmation that your order has been approved. In this email you will find your order number, the sum up of your order as well as your billing and shipping address. When you choose to pay with bank transfer, your get a first email with our bank details for you to make the transfer. Once we receive your payment, you receive an email confirmation that your order has been approved.
When your order is ready to be shipped, you receive a second email in which you can find a link that allows your to follow the shipment of your order in real time, as well as your actual DHL tracking number.
2. On our website
You can easily access your tracking information by entering your order number as well as the email used to make your order.
If you can’t access your shipping information, please contact our customer care team.
How much will my items cost to ship and long will they take to arrive?
|Germany, Great Britain, France, Italy, Switzerland, Belgium, Netherlands, Austria, Poland, Luxembourg, Monaco||Free over 50€
|Mayotte, Réunion, Guadeloupe, Martinique, Saint-Martin, French Guiana||Free over 100€
|Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of Man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Andora, Lichtenstein, Norway, San Marino||Free over 100€
|Rest of the world||Free over 120€
* Possible customs duty or the local taxes are to be paid by the recipient.
Delivery costs are estimated and updated during the purchasing process. They are based on your billing and shipping address.
Our delivery times may vary. Once your order has been accepted, please allow 1-3 working days for your order to be processed by our warehouse.
When your package has been shipped and you receive your shipping confirmation email, please allow the necessary delivery time. You can find the delivery time relevant to you listed in the table below.
||2 to 4 days|
|French overseas territories||up to 15 days|
|Rest of the world||4 to 6 days|
* Without handling time at customs
If you have not received any shipping confirmation within 10 days of your purchase, please contact our customer care.
My shipping address is too long, what should I do?
Addresses longer than 35 characters are not accepted by our logistic partners. If your address is longer than this number of characters, please use acronyms to make it fit where possible (street = st, avenue = ave, road = rd, etc). You can add additional information in the space reserved for this purpose.
My parcel was returned to the sender/expeditor. What do I do?
If your tracking shows that your package is “returned to the expeditor”, it is possible that the address you communicated to us was wrong or incomplete. Please contact our customer service team and give us your order number, your tracking code and your complete address (the recipient must be the person who’s family name is on the letterbox) – we will organise a reshipment.
My parcel has been marked as delivered but I haven’t received it. Where is it?
It might be that you weren’t at home to receive your delivery. Check your mailbox to see if the carrier left a delivery note. Check with your neighbours too, the postman may have left it with them.
If you can’t seem to locate your package, please contact our customer care.
I received damaged goods, what should I do?
We are really sorry when this happens! Unfortunately, our products can sometimes get damaged when being transported to you. Please contact us and make “Damaged Products” the subject of the message. Make sure you attach a photo of the damaged products, this way we can arrange a new shipment for you at no extra cost.