Refund policy

Information on the right of withdrawal


Consumer

A consumer is any natural person who performs a legal transaction for purposes that do not fall within his commercial or independent professional activity.

Consumer's right of withdrawal

It is possible to revoke your acceptance of the sales contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you, or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement via our contact form. The withdrawal model below can be used, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient for you, before the end of the withdrawal period, to send a message that you wish to exercise your right of withdrawal.

Consequences of withdrawal

In the event of an effective withdrawal, we will reimburse you for all payments we have received, including delivery costs, immediately and no later than fourteen days from the date on which we received notification of your cancellation of this contract. For reimbursement, we use the same payment method that you used for the initial transaction, unless expressly agreed otherwise with you; in any case, for this reimbursement, you will be charged a fee. We may withhold reimbursement until we have received the goods, or until you have provided us with proof that you have returned the goods. You must return the goods without delay, and in any case no later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you return the goods within fourteen days. In the event of any deterioration of the product, we only owe you compensation insofar as the deterioration occurred before opening the product, and/or following regulatory use of the product, which extends beyond its properties and how it works.

Model withdrawal form (if you wish to withdraw your acceptance of the sales contract, please complete this form and return it to us):


I/we (*) hereby revoke the contract concluded
Order number :
Name of consumer(s):
Address of consumer(s):
Date :

Feedback
Please note that only unopened products can be refunded.

If you wish to withdraw, you can return your order to us.
If your order includes free products, please return them to us if you wish to obtain a full refund. If you keep certain products, we will only be able to give you a partial refund.

How to return your order to us

To do this :

  • Select your country below to download the return slip. Complete the prepaid return slip with your order number and address.
  • Download your return slip and go to your nearest DHL office to ship your package.
  • Contact our customer service here with your order number and the list of returned products subject to reimbursement. Please choose the subject “I wish to cancel my order” in the contact form.
  • Once your package has been received by our warehouse, we will examine your return and our team will be able to refund your order.


Find your country:


If your country of delivery is not indicated above, please contact our customer service to organize the return.